Feedback needed
Underestimating others' desire for constructive feedback
December 27th, 2022
Via National Library of Medicine: "People sometimes avoid giving feedback to others even when it would help fix others' problems. For example, only 2.6% of individuals in a pilot field study provided feedback to a survey administrator who had food or lipstick on their face. Five experiments (N = 1,984) identify a possible reason for the lack of feedback: People underestimate how much others want to receive constructive feedback. [...]
While we found evidence that people consider both types of consequences, people particularly underestimated how much receivers value their feedback, a mechanism not extensively tested in prior research. Specifically, in Experiment 4, two interventions-making feedback-givers consider receivers' perspectives (enhancing consideration of receivers' consequences) or imagine someone else providing feedback (reducing consideration of givers' consequences)-both improved givers' recognition of others' desire for feedback compared to no intervention, but the perspective-taking intervention was most effective.
Finally, Experiment 5 demonstrates the underestimation during a financially incentivized public-speaking contest and shows that giving less constructive feedback resulted in less improvement in feedback-receivers' performances.
Overall, people consistently underestimate others' desire for feedback, with potentially negative consequences for feedback-receivers' outcomes.